Last updated: 16 October 2026

This policy explains how FEYANA Company Limited (Công ty TNHH FEYANA, 6/84 Yen Hoa, Yen Hoa Ward, Hanoi, Vietnam) collects, uses and protects personal information when you visit feyana.com, request a quotation or place an order.

1. Information we collect

  • Information you provide in contact, quotation or order forms: name, company, email, phone number, delivery address, request details and any attachments.
  • Information collected automatically through cookies and measurement tools: pages viewed, visit time, device type, browser, approximate location based on IP address and traffic source.

2. How we use it

  • To answer requests, send quotations, process and deliver orders and provide after-sales support.
  • To measure website traffic and improve content and user experience.
  • To measure the performance of FEYANA advertising.
  • To meet legal obligations such as invoicing and accounting.

3. Cookies and third-party tools

This website uses Google Analytics 4, Google Tag Manager and the Google Ads conversion tag. These tools may set cookies in your browser for traffic statistics and advertising measurement. You can block or delete cookies in your browser settings; some functions such as the shopping cart may not work fully without cookies.

4. Sharing

FEYANA does not sell your personal information. It is shared only when needed to fulfil your request, for example with carriers for delivery, technology providers that operate the website, or competent authorities when required by law.

5. Storage and security

Information is kept on FEYANA’s website systems and mailboxes for as long as needed for the purposes above or as required by law. The website uses encrypted HTTPS connections and only responsible staff can access customer information.

6. Your rights

You may ask to access, correct or delete your personal information, or withdraw consent to being contacted by FEYANA, in accordance with Vietnamese personal data protection law.

7. Contact

For any request about your personal information, email sales.00@feyana.com or WhatsApp +84 988 641 591.